Recovering unhappy customers

We have developed specialised skills to win round customers who have a complaint.  The value of this service can reap positive rewards for your business that go far beyond the one transaction involved.

Research shows that an aggrieved customer will moan to several of their friends.  But if that same customer feels their complaint was well handled, they can become one of your most loyal supporters, and in fact will tell even more people about their good experience. 

Typical problems that need dealing with include:

Our operators understand that if your customer cares enough to complain, they have a genuine need for your product, and want to be sold to.  Above all, our operators are trained to be polite, helpful and a genuine listener.

As part of their training, all our call centre agents spend time working on the Customer Service helpline and recognise the common types of problem. They are empowered to be pro-active and do much as they can resolve the problem while your customer is on the line.  Alternatively, they will commit to contact your customer at an agreed time to update them. 

Finally, we can include “Sorry” gifts in your customer’s parcel to ensure they know their problem has been taken seriously.