"Any sufficiently advanced technology is indistinguishable from magic."Arthur C. Clarke
State of the art technology
When you use Realtalk, your customers will be contacted using some of the most reliable and efficient equipment available. It gives you a totally continuous service, that you can really depend on, and helps give you the edge over your competitors.
Our integrated system OPTIONS can manage all your:
- Order taking and processing
- Warehouse management
- Stock control
- Customer databases
- List management
- Analysis and reporting
- Integration with e-commerce websites
In addition, our Avaya IP Office telephone system gives you:
- Automatic Call Distribution (ACD)
- Intelligent Voice Answering (IVR)
- Call queueing and campaign specific hold message
- Hunt groups
- Wall boards
Plus these smart additional features
- Keep on top of your marketing budgets and test programmes, with a range of 0870 numbers to track response
- See your telephone system reports online – constantly updated 24/7.
- Iron out campaign peaks with IP calls to homeworkers. We can rapidly increase the numbers of home based call centre agents during busy spells whilst still retaining the same level of monitoring.