"Small things that we can do for the customer turns customer
satisfaction into customer delight"
Wide range of services
Realtalk are specialists in the following:
- Response handling services
- Overflow call services
- Fulfillment services
- Turnkey e-commerce solutions
However we can offer you a number of other services, all aimed at adding value to your business or enriching your customers’ experience, including:
Response handling additional services:
- Thank you calls
- New customer welcome packs
- Customer satisfaction surveys
- Promotion of up-sells and cross-sells
- Data cleansing
- Data capture
- Customer segmentation
Fulfillment additional services:
- Gift wrapping
- Rolling stocktakes
- Supplier liaison
- Insertion of promotional material into parcels
- Sourcing and insertion of ‘Thank you’ and ‘Sorry’ gifts.