Warm, good natured operators
When your customers speak to a Realtalk operator, you can be sure they’ll enjoy a real conversation, not just a wooden script-reader.
Whether your customer is simply phoning up to request a catalogue or complaining about a late delivery, this warmth makes huge difference to how each and every one of them feels about your organisation.
The key to guaranteeing you this quality of dialogue is in our rigorous recruitment criteria. We look for people who regard the work as a rewarding occupation, rather than a fill-in job. As a result, many of our operators have been with us for over five years.
Our sophisticated technology allows operators to work from home yet we can still monitor their work as if they were in the office. This means we can recruit people from all over the UK, not just around York, where our call-centre is based.
Our network of homeworkers are some of our most valued personnel. Many have limited opportunities to work outside the home, and are delighted to have an opportunity to use their talents. They have a highly positive attitude to their work which really comes across to the person they are speaking to on the phone.