"You cannot buy customer
loyalty; it must be earned."
Malcolm Decker

Dedicated account management

Wouldn’t it make life easier if your call centre told you what was happening, instead of you having to ask?

At Realtalk we are highly pro-active and responsible in managing your account. You’ll have your own dedicated account manager who:

Acts as a single point of contact
Understands your business and your growth plans
Has excellent communication skills
Is empowered to make changes
Is committed to the success of your business and looks for ways you can improve the operation
Demonstrates exceptional honesty and integrity

In addition to regular communications from us, you’ll find we routinely involve clients in the training of call centre agents and warehouse staff. Typically our account managers offer advice as and when it seems appropriate and may, for example:

Give feedback captured from your customers
Recommend improvements in your customer contact strategy
Advise you of possible cost savings, for example where slow moving stock is incurring additional storage charges
Keep you abreast of changes that could have a positive impact on your business e.g. better revenue share agreements with telephony providers or different delivery options