At Realtalk, our priority is delighting you and your customers.
As part of a successful multi-channel retail group, Realtalk has many years of experience creating ‘customer conversations’, underpinned by a reliable and consistent fulfillment service.
Increasing customer loyalty
Our award-winning clients, from Parador Properties to The Arthritis Research Campaign, have developed their businesses as a result of our focus on customer delight. We work in partnership with our clients to deliver campaigns that put the customer at the heart of the operation, whether that is taking a catalogue request or taking and fulfilling a customer order. We know what makes customers loyal (and what doesn’t) and are always striving to find innovative ways to further increase customer delight.
Using technology to delight
Our IT and telephone systems allow us to expand our capacity quickly by utilising homeworkers who, using broadband connectivity, connect to our systems as if they were sat in our offices. We also offer online reporting so you can monitor call volumes at your desk, and can assign campaigns with unique telephone numbers, allowing you to track response and improve marketing spend. We are also pioneers in the use of Call Me Buttons on websites – customers click on a button and get a free callback – helping to improve your investment in both call centres and websites.
Find out how we can help your business by calling Andrea Goodall on 01904 696962 or click here to download our report “7 Secrets of Customer Delight”.